Privacy Policy

What personal information Lipo Freeze collects, why it is collected, how long it is kept and the rights you have over it.

Overview

This privacy policy explains how Lipo Freeze handles personal information collected through this website and through enquiries made by telephone. It is written to be read by the people it concerns rather than by lawyers, and it describes what is collected, why, how long it is kept and what rights you have over it.

Lipo Freeze provides non-surgical aesthetic treatments in clients' homes. Because of the nature of those treatments, some of the information handled is health information, which carries additional protection under UK data protection law. That distinction is reflected throughout this policy.

This policy covers this website and telephone enquiries to Lipo Freeze. It does not cover any third-party website you may reach from a link here. Those sites operate their own policies, which you should read separately.

Information Collected

Information you provide directly

When you contact Lipo Freeze by telephone, you may provide your name, contact number, general location and a description of what you are enquiring about. If you go on to arrange a consultation, further information is collected in order to assess suitability and plan treatment safely. That will typically include relevant medical history, any medication or conditions bearing on suitability, the areas you wish to treat and your treatment goals.

Health information of this kind is collected because it is not possible to deliver these treatments safely without it. Several treatments in the range have clear contraindications, and identifying them in advance is a safety requirement rather than an administrative preference.

Information collected automatically

Like most websites, this site may receive standard technical information sent by your browser when a page is requested, such as browser type, device type, approximate region and the pages viewed. This is used to understand whether the site is working and how it is being used. It is not used to identify individual visitors.

Information not collected

This website does not operate an online booking system, an account area, a payment page or an enquiry form. It does not ask you to upload documents or images. Any page presented to you as a Lipo Freeze payment or login page did not originate here.

How Information Is Used

Personal information is used for a limited set of purposes:

To answer your enquiry — to understand what you are asking about and to give you accurate information in reply.
To assess suitability — to establish, before any treatment, whether a treatment is appropriate and safe for you.
To plan and deliver treatment — to build a treatment plan, arrange appointments and record what was carried out.
To provide aftercare and follow-up — to give aftercare guidance, answer questions afterwards and review progress across a course of treatment.
To meet legal and insurance obligations — where records must be kept for a defined period.

Information is not sold. It is not shared with advertisers, and it is not used to build marketing profiles.

Legal bases

Where information is processed to answer an enquiry or deliver a service you have asked for, the basis is the performance of a contract or steps taken at your request before entering into one. Where health information is processed, the basis is your explicit consent, given at the point of consultation. Where records are retained to meet a legal obligation, the basis is that obligation. You may withdraw consent for the processing of health information at any time, though doing so will normally mean treatment cannot continue.

Who Information Is Shared With

Access to personal information is limited to those who need it to do their work. In practice that means the consultant assessing or treating you and the team members who arrange appointments and handle follow-up.

Information may also be shared with service providers who support the running of the business — for example the providers of the systems used to hold appointment records — and only to the extent needed for them to provide that service. It may be disclosed where the law requires it, or where disclosure is necessary to protect someone's vital interests.

Beyond those circumstances, personal information is not passed to anyone else without your knowledge.

Retention and Security

Enquiry information that does not lead to a consultation is kept only for as long as needed to deal with the enquiry. Client records, including treatment records, are kept for the period required by legal, insurance and professional record-keeping obligations, after which they are securely deleted or destroyed.

Reasonable technical and organisational measures are used to protect personal information against loss, misuse and unauthorised access. No method of storage or transmission can be guaranteed entirely secure, and no absolute guarantee is offered here; what is offered is a commitment to appropriate safeguards and to acting promptly if a problem is identified.

Your Rights

Under UK data protection law you have the right to:

Ask what personal information is held about you and receive a copy of it.
Have inaccurate information corrected.
Ask for information to be erased, where there is no overriding legal reason to keep it.
Ask for processing to be restricted while a dispute about accuracy or lawfulness is resolved.
Object to processing carried out on the basis of legitimate interests.
Receive information you provided in a portable format, in certain circumstances.
Withdraw consent at any time, where consent is the basis for processing.

To exercise any of these rights, call 03300 105 225. You may be asked to confirm your identity before information is released, which protects you rather than obstructs you. If you are unhappy with how a request has been handled, you have the right to complain to the Information Commissioner's Office, the UK's independent data protection regulator.

Cookies

Cookies are small files placed on your device by a website. This site aims to use only what is necessary for pages to load and display correctly. Where any non-essential cookie is introduced in future, it will be used only with consent, and this policy will be updated to describe it. Most browsers allow you to block or delete cookies through their settings; blocking them may affect how some pages behave.

Children

The treatments described on this website are intended for adults. Personal information is not knowingly collected from anyone under 18. Where a treatment is appropriate for a younger person, arrangements are made with a parent or guardian and information is handled accordingly.

Changes to This Policy

This policy may be updated to reflect changes in how information is handled or changes in the law. The version published on this page is the version that applies. Where a change materially affects how your information is used, reasonable steps will be taken to bring it to your attention.

Questions

Any question about this policy, or about how your information has been handled, can be raised by telephone on 03300 105 225. Related pages: terms and conditions, contact, and home.